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CUSTOMER CARE
Get the service you need, when you need it
Frequently Asked Questions
Is there a relation between thermostat and power consumption?
Yes, the lower the temperature, the higher the power consumption. The higher the temperature, the lower the power consumption.
Are window ACs better than split ACs?
Window type air conditioners are ideal for first time aircon buyers because it is affordable and easy to maintain. Installation is also convenient because there are no required additional fees. Moreover, most of the houses or condominiums have provisions for this type of air conditioner. On the other hand, High Wall Split type is optimal for those who are looking to upgrade their current air conditioners. Although split type models are generally expensive, these types of air conditioners have advantages over window type such as additional features, installation flexibilities and aesthetics. Please let us know if you have additional questions. Have a cool day.
What is the standard rate of our Check-up fee & General Cleaning fee for a unit?
Service fee may vary depending on the nature of Service Requests.
FSC STANDARD CHARGES - VAT INCLUSIVE - EFFECTIVE JANUARY 06, 2O2O
| JOB DESCRIPTION | NON INVERTER WINDOW TYPE |
INVERTER WINDOW TYPE |
1HP-3HP HI WALL |
1HP-2.5HP CEILING MOUNTED |
3HP/5HP FLOOR MOUNTED |
3HP SLIMPAC/ KLARWIND |
3HP CEILING MOUNTED |
5HP CEILING MOUNTED |
2HP-3HP CASSETTE TYPE |
5HP CASSETTE TYPE |
|---|---|---|---|---|---|---|---|---|---|---|
| Check-up Fee |
₱ 350 | ₱ 350 | ₱ 500 | ₱ 500 | ₱ 500 | ₱ 500 | ₱ 500 | ₱ 500 | ₱ 500 | ₱ 500 |
| General Cleaning |
₱ 650 | ₱ 850 | ₱ 1,250 | ₱ 2,500 | ₱ 1,500 | ₱ 2,500 | ₱ 3,000 | ₱ 3,500 | ₱ 3,500 | ₱ 4,000 |
| Use of Ladder/Service |
- | - | ₱ 750 | ₱ 750 | ₱ 750 | ₱ 750 | ₱ 750 | ₱ 750 | ₱ 750 | ₱ 750 |
Where can I book for a service?
In order to book a service, please click on one of the following links:
Where can I know, which parts are covered under warranty terms and for how many years?
Please refer to the attached sheet to know the warranty coverage details based on the product as of September 2020.
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Vertical Window Air Conditioner
See the all new Veza, an inverter AC that is able to cool your room without the need for an air conditioner provision.
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